Orders, Shipping and Returns

ORDERS

Please note that we do sell our items face-to-face at fairs and private appointments. This means that occasionally an item on our website may not be available as it has been sold already. The Antique and Vintage Wardrobe strive to keep the website as up to date as possible. If an item is unavailable, we will issue a full refund as soon as possible (usually within 24 hours). 

Condtion of items

Please note that all of our items are vintage or antique and as such have been pre-loved and will not be in perfect condition. If you are looking for a perfect "like new" item, then antique or vintage items may not be for you. We endeavour to point out any significant defects in the item description, but there may be smaller imperfections that we have missed/not mentioned. For example. we may not specifically mention usual wear commensurate with age. Please do not hesitate to contact us for additional photographs or further information prior to purchase. Please note that not all items will be washed or dry-cleaned by us prior to sale, although we do steam items, spot clean where necessary and will often wash or dry clean items where we feel the items will withstand the process. Some items reach us in a pre-cleaned condition and no further cleaning is required, whilst some ornate or older items may be damaged by cleaning processes. We strongly advise that you to seek specialist advice before trying to clean any vintage or antique item. 

Purchasing items via our Website, in a Virtual Fair or via Instagram

If you decide to purchase an item from us via our website, a virtual fair or via Instagram, we thank you for your order and hope you will be very happy with your purchase!
Payments for items purchased on our website are made via the Create payment platform 'Create Payments'. For items purchased via an online fair or via Instagram, we send invoices via email and payment options include bank transfer, izettle or Paypal. Paypal customers: Please note that we are only able to ship to the verified address provided on the paypal order.  

A little more detail about how Create (who power our website) helps keeps us safe:

Create explain that security of websites is their top priority. They provide SSL encryption to ensure our website and shop are completely secure. Create are also fully PCI DSS compliant and only partner with reliable and well-known payment gateways to ensure all transactions are safe for our customers.

Purchasing items at a live fair or at our studio

As explained above, all of our items are vintage or antique and as such have been pre-loved and will not be in perfect condition. Please note that items purchased at a live fair or from our studio can be fully inspected (and where appropriate tried on) before purchase by the buyer. Items can be paid for by cash, bank transfer, iZettle or Paypal. 

SHIPPING

We always send items via a tracked and signed for service, They are insured for the full value. We use various services to deliver your purchase, including Royal Mail, Hermes and UPS. Orders are usually posted within 2 working days of ordering (often sooner). We take photos of items and packages before they leave us.

Cancellation of orders

Changed your mind? In line with UK distance selling laws, you can cancel your order up to 14 days after your order is delivered. You do not need to give a reason for cancelling. If you contact us before we post your item we are happy to cancel your order and process your refund. Please note that we often post items out the same day we receive the order, therefore please contact us as soon as possible if you change your mind. For details on returns, please see below.

Damaged on arrival or lost packages?

We go to great lengths to ensure that your item reaches you safely. In the event that your parcel arrives damaged or is lost, please inform us/ the postal service/ courier immediately. Usually postal/ courier services recommend that the sender initiates any claim. If an item is damaged, take photos of the packaging as it arrived, and of any damage incurred to the item as a result. Items are sent fully insured, and we will need you to provide us with information (including photos) in order for us to process any claims. 

RETURNS

Online purchases: We are happy to accept returns of items purchased unseen (online) for any reason; please contact us as soon as possible via our Contact Us page or email ([email protected]) and strictly within 14 working days of receipt. Once you have informed us that you will be returning the item, you then have 14 days to return the item for a refund or exchange. Please send any returns to:

The Antique and Vintage Wardrobe, Ashdown Farm, Little Green, Warmington, Peterborough, PE8 6TS

Please note that return shipping costs will not be refunded (unless the item has a fault that we have not descibed in our description- our items have been preloved, so we do not consider a fault to be normal signs of wear commensurate with age). Please return the item as soon as possible after informing us of your decision to return. The purchaser is fully responsible for the safe return of items to us. Items must be returned in the same condition that they were sent, unused by the customer and with labels still attached. Any items that have had labels removed, re-attached, or have been used are non returnable. The buyer is fully responsible for the item until it is reaches us. We strongly recommend that items be sent fully insured, via a signed for service and that proof of postage is be kept as we will not accept any responsibility for returned items that fail to reach us. If items are lost or damaged whilst being returned, we may charge you, or not refund you, to compensate for the loss or damage. We do not accept requests for returns from anyone other than the original purchaser. Refunds will only be issued after an item has been returned to us in the timescale and condition outlined above and in this case we will refund the customer within 14 days of receiving the goods back.  Refunds will be issued using the same method that you made payment. 

Any item purchased online and collected in person (therefore seen) will not be eligible for returns as above- please see details for face to face customers below.

EU and International Customers: We are currently not shipping to the EU or Internationally.

Face to Face Customers (At fairs or collection from our studio):As items purchased in person can be fully inspected (and where appropriate tried on) before purchase, we are unable to offer returns on these items. 

Any customers who pay for an item online and subsequently collect in person (e.g. via Click and Collect) will be asked to check that they are happy with the item before leaving the premises. This includes someone who is sent on behalf of the customer to collect the item. A refund is only possible in this instance if the item does not leave our stall or studio.