Who are we?
www.theantiqueandvintagewardrobe is a site operated by The Antique and Vintage Wardrobe.
Our trading address is: Ashdown Farm, Little Green, Warmington, Peterborough, PE8 6TS, UK.
Contact tel.: 07539 275 894
Email: [email protected]
Information the Antique and Vintage Wardrobe collects
So that your order can be fulfilled, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a special request to source something specific), if you contact us directly.
If you decide to contact us via this website you will most probably give us your name and email address. Please note that we do not use this information for anything other than the purpose it was given (i.e. to reply to you). We do not keep details any longer than necessary and will not retain email addresses for marketing purposes (we currently do not send out newsletters or offers).
If you contact us directly to purchase an item for example, via Instagram direct message or email, so that your order can be fulfilled, you will be required provide us with certain information, such as your name, email address, postal address, payment information (we accept a bank transfer, cheque (cleared before item is sent), Paypal or iZettle and for this would ask for your email address to send you an invoice), and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a special request to source something specific), if you contact me directly.
Why your information is required and how it is used
We rely on a number of legal bases to collect, use, and share your information, including:
As needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
When you have provided your affirmative consent, which you may revoke at any time.
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law,
As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.
The Antique and Vintage Wardrobe does not use your personal information other than for answering your questions, or for fulfilling your order and for resolving any issues related to the order. We currently do not have a mailing list.
Information Sharing and Disclosure
Information about customers is important to our business. We would only share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers: We engage certain trusted third parties to perform functions and provide services to my shop, such as payment gateways and delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers: If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Your Data Protection Rights
If you reside in certain territories, including the UK and EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
- Your right of access - You have the right to ask us for copies of your personal information we hold about you by contacting me using the contact information below
- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances. We will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. Please note that we do not use your information for marketing or advertising.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at the[email protected] if you wish to make a request.
Complaints: If you have any concerns about our use of your personal information, you can make a complaint to us via us via email: [email protected].
If you If you reside in the UK or EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. In the UK complaints can be lodged with the Information Commissioner's Office (ICO):
Information Commissioner’s Office
ICO helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
- Essential Website/Session Cookies: These are strictly necessary cookies that enable our site to function as intended.
- Analytical/ Performance Cookies: These enable our website provider (Create) to monitor the performance of our site to ensure that everything is functioning correctly.
- Functionality Cookies: These enable customers to be recognised when they return to our site in order to improve their user experience. (We currently do not have a facility for buyers to have a user account with us.)
- Links to third parties: Our website includes widgets that enable you to interact with The Antique and Vintage Wardrobe's social media feeds. (Instagram and Facebook). When clicked you will be taken to the relevant third-party website. The social widgets may collect browsing data which may be received by the third-party that provided the widget. Please refer to the Facebook and Instagram privacy and cookie policies for further information.
How to Contact Me
For purposes of UK data protection law, The Antique and Vintage Wardrobe is the data controller of your personal information. If you have any questions or concerns, you may contact us via our Contact Us page or via email: [email protected].
The Antique and Vintage Wardrobe, Ashdown Farm, Warmington, PE8 6TS, United Kingdom
Last updated on 31st May 2023.
ORDERS, SHIPPING AND RETURNS
Please note that we currently only sell our items face-to-face at fairs and private appointments.
Purchasing items at a live fair or at our studio
All of our items are vintage or antique and as such have been pre-loved and will not be in perfect condition. Please note that items purchased at a live fair or from our studio can be fully inspected (and where appropriate tried on) before purchase by the buyer. Items can be paid for by cash, bank transfer, iZettle or Paypal.
Condtion of items
Please note that all of our items are vintage or antique and as such have been pre-loved and will not be in perfect condition. If you are looking for a perfect "like new" item, then antique or vintage items may not be for you. Please ensure that you are satisfied with eth condtion prior to purchase by checking the item. Please note that not all items will be washed or dry-cleaned by us prior to sale, although we do steam items, spot clean where necessary and will often wash or dry clean items where we feel the items will withstand the process. Some items reach us in a pre-cleaned condition and no further cleaning is required, whilst some ornate or older items may be damaged by cleaning processes. We strongly advise that you to seek specialist advice before trying to clean any vintage or antique item.
Purchasing items via a Virtual Fair or via Instagram
If you decide to purchase an item from us via a virtual fair or via Instagram, we thank you for your order and hope you will be very happy with your purchase!
For items purchased via an online fair or via Instagram, we send invoices via email and payment options include bank transfer, izettle or Paypal. Paypal customers: Please note that we are only able to ship to the verified address provided on the paypal order.
We always send items via a tracked and signed for service, They are insured for the full value. We use various services to deliver your purchase, including Royal Mail, Hermes and UPS. Orders are usually posted within 2 working days of ordering (often sooner). We take photos of items and packages before they leave us. We will inform you of postage costs prior to purchase. If the actual postage and packaging cost is lower than what a buyer has been charged, we will refund the difference (to the same method that the buyer paid) after we have posted the item.
Cancellation of orders
Changed your mind? In line with UK distance selling laws, you can cancel your order up to 14 days after your order is delivered. You do not need to give a reason for cancelling. If you contact us before we post your item we are happy to cancel your order and process your refund. Please note that we often post items out the same day we receive the order, therefore please contact us as soon as possible if you change your mind. For details on returns, please see below.
Damaged on arrival or lost packages?
We go to great lengths to ensure that your item reaches you safely. In the event that your parcel arrives damaged or is lost, please inform us/ the postal service/ courier immediately. Usually postal/ courier services recommend that the sender initiates any claim. If an item is damaged, take photos of the packaging as it arrived, and of any damage incurred to the item as a result. Items are sent fully insured, and we will need you to provide us with information (including photos) in order for us to process any claims.
Online purchases: We are happy to accept returns of items purchased unseen (online) for any reason; please contact us as soon as possible via our Contact Us page or email ([email protected]) and strictly within 14 working days of receipt. Once you have informed us that you will be returning the item, you then have 14 days to return the item for a refund or exchange. Please contact us for the returns address.
Please note that return shipping costs will not be refunded (unless the item has a fault that we have not included in our description- our items have been preloved, so we do not consider a fault to be normal signs of wear commensurate with age). Please return the item as soon as possible after informing us of your decision to return. The purchaser is fully responsible for the safe return of items to us. Items must be returned in the same condition that they were sent, unused by the customer and with labels still attached. Any items that have had labels removed, re-attached, or have been used are non returnable. The buyer is fully responsible for the item until it is reaches us. We strongly recommend that items be sent fully insured, via a signed for service and that proof of postage is be kept as we will not accept any responsibility for returned items that fail to reach us. If items are lost or damaged whilst being returned, we may charge you, or not refund you, to compensate for the loss or damage. We do not accept requests for returns from anyone other than the original purchaser. Refunds will only be issued after an item has been returned to us in the timescale and condition outlined above and in this case we will refund the customer within 14 days of receiving the goods back. Refunds will be issued using the same method that you made payment.
Any item purchased online and collected in person (therefore seen) will not be eligible for returns as above- please see details for face to face customers below.
EU and International Customers: We are currently not shipping to the EU or Internationally.
Face to Face Customers (At fairs or collection from our studio):As items purchased in person can be fully inspected (and where appropriate tried on) before purchase, we are unable to offer returns on these items.
Any customers who pay for an item online and subsequently collect in person will be asked to check that they are happy with the item before leaving the premises. This includes someone who is sent on behalf of the customer to collect the item. A refund is only possible in this instance if the item does not leave our stall or studio.
A little more detail about how Create (who power our website) helps keeps us safe:
Create explain that security of websites is their top priority. They provide SSL encryption to ensure our website is completely secure. Create are also fully PCI DSS compliant and only partner with reliable and well-known payment gateways to ensure all transactions are safe for our customers.
TERMS OF SERVICE
This website is operated by The Antique and Vintage Wardrobe. Throughout the site, the terms “we”, “us” and “our” refer to The Antique and Vintage Wardrobe. The Antique and Vintage Wardrobe offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is powered by Create. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
WHO ARE WE?
www.theantiqueandvintagewardrobe is a site operated by The Antique and Vintage Wardrobe.
Our trading address is: Ashdown Farm, Little Green, Warmington, Peterborough, PE8 6TS, UK.
Contact tel.: 07539 275 894
Email: [email protected]
SECTION 1 - ONLINE STORE TERMS
Our website is for the use of customers in the United Kingdom. We only accept orders from UK based customers who are over the age of 18. By agreeing to these terms of service, you represent that you are a resident of the United Kingdom and that you are at least 18 years old. Please note that we do not ship to P.O addresses.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
The Antique and Vintage Wardrobe does not permit unauthorised reproduction of material contained on this website.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS
We sell face-to-face as well as occasionally online via virtual fairs or Instagram. We no longer have an online shop on our website.
We may offer certain products for sale via Instagram or Virtual Fairs. These products are subject to return or exchange only according to our Return Policy. This can be found included in our Orders, Shippping and Returns policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Orders, Shipping and Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy and Cookies Policy. This can be viewed here, or via the Privacy and Cookies policy tab in the footer of our website.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The Antique and Vintage Wardrobe, our owner, employees, suppliers or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless The Antique and Vintage Wardrobe and its owner, service providers, suppliers and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service are governed by English law. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the English and Wales Courts.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email protected]
Last update 31st May 2023